TERMS AND CONDITIONS
TERMS AND CONDITIONS
GT Print Australia Pty Ltd is a full-service printer and is committed to providing the highest quality products at the best prices available.
Whilst we take reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies, and may not be complete or current, and may be subject to change without notice.
Accordingly, use of this website is entirely at your own risk, and we make no representation or warranty of any kind, express or implied, as to the operation of this website, or as to the information, content, materials, or products included on this website. To the extent that this website might contain links to websites operated by third parties, we have not endorsed or approved such other websites, or the information and materials on those websites.
Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the supply of the goods or services, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.
Placing of an Order :
We require payment in full prior to processing, proofing and printing all orders. If paying by credit card, on completion of an order through our website, credit card details will be immediately debited. Under no circumstances will we be held responsible for any bank, credit card or overdrawing fees that may be incurred for any transaction.
If the details of the person placing an order are different to the details supplied on the credit card for payment, we reserve the right to halt the order and transaction until we are able to verify that the card holder has given permission for the transaction to occur. Alternatively we may request a direct payment transfer before proceeding with the order.
We reserve the right to change the specifications of our printed products at any time. It is up to the customer to check our web page for the current specifications when ordering or re-ordering all print jobs. GT Print Australia Pty Ltd will not be liable for errors caused by customers failing to check print specifications.
Your artwork can be uploaded through our user-friendly website, email, or remote server (Drop Box, or we transfer).
Approval of an Order (Proofing):
A soft PDF proof will always be supplied for all orders. Printing of an order will never commence until customer approval of the soft PDF proof has been received. The purpose of the soft PDF proof is to allow the customer to confirm the correct file is being printed and that the trim marks are in the correct location. For double sided printing which is laminated on the front only, the first page in the Soft PDF proof is always the side which will be laminated.
Soft PDF proofs may not show postscript issues such as problems relating to transparency, gradient or overprint/knockout. It is the customer’s responsibility to ensure artwork has been correctly prepared for commercial printing by a person experienced in graphic design and pre-press. It is always the customer’s responsibility to check that all aspects of the artwork are correct, including spelling and grammar.
To avoid printing issues, we recommend customers consult an experienced pre-press graphic designer if they do not understand bleed or how to prepare artwork correctly for commercial printing.
GT Print has experienced Graphic Designers who are able to assist if required with charges based on an hourly rate.
Cancellation of an Order :
Once an order has been placed and is in production, it cannot be cancelled under any circumstances without incurring a cancellation fee.
Artwork Requirements:
Our pre-press and design department takes great care in pre-flighting all customer supplied files. We do our very best to inform all customers of any printing problems that may occur. In saying that, we cannot be held responsible for artwork not correctly prepared for commercial printing. Should you choose to supply your own artwork, the ultimate responsibility lies with the customers. As a general rule, we recommend that all artwork be prepared by qualified graphic designers experienced in the print industry. GT Print has experienced Graphic Designers who are able to assist if required with charges based on an hourly rate.
Artwork must be supplied press ready and correctly prepared for commercial printing. For further information please refer to our artwork guidelines and specifications.
If artwork is not supplied correctly prepared for commercial printing, either a 5mm white border will be placed around your artwork, or your artwork will be amended by our pre-press department to meet our requirements. If artwork is not supplied correctly prepared for commercial printing, you may be requested to re-supply amended artwork which meets our requirements.
PLEASE NOTE: We are not responsible for trimming variations caused by incorrect or insufficient bleed or creep. Please consult your graphic designer if you do not understand how to correctly set internal and external bleed.
Artwork must be the correct size and be imposed 1-up (not as spreads). Fonts must be fully embedded or outlined (converted to curves) in all supplied artwork. We take no responsibility for artwork supplied where fonts are not correctly embedded.
Please do not supply artwork with narrow borders less than 5mm wide. Due to automated cutting systems there can be a +/- 2mm trimming variance. This can result in uneven borders after trimming. We do not recommend artwork be supplied with narrow borders for the above reasons. GT Print Australia Pty Ltd will not be responsible for varying border widths if artwork is supplied with narrow borders.
The minimum line thickness used in your artwork should be 0.3pt and all text should be at least 8pt using a non narrow style font.
The maximum ink coverage we can accept is 300%. If you supply artwork with greater ink coverage than this, your artwork will be adjusted accordingly, this may change the colours in your supplied artwork.
Trapping should NOT be applied to artwork under any circumstances, as all trapping is automatically done by GT Print Australia Pty Ltd. We will not accept responsibility for the outcome of such files.
Please make sure all of your colour profiles have been removed and any RGB have been converted to CMYK or Grey Scale.
For doubled sided printing that is laminated on the front only, it is the customer’s responsibility to ensure that the side to be laminated is the FIRST page in the supplied artwork.
Two-sided artwork is always backed (duplexed) up at the top of the page, artwork in portrait orientation should be supplied in portrait mode and landscape orientation in landscape mode. GT Print Australia Pty Ltd will not be held responsible for the backing up of artwork if the orientation of the artwork does not match the orientation of the supplied file.
Due to automated cutting systems, there can be a +/- 2-3mm trimming or skew variance each side for all print jobs. To ensure text is not cut off, do not place important items less than 5mm from the trim edge of the artwork. We cannot be held responsible for any errors that may occur caused by artwork prepared incorrectly in this manner.
As Microsoft Publisher no longer supports CMYK Colour spaces, artwork supplied in Microsoft Publisher format (regardless of the software version), will be automatically converted from RGB to CMYK by our pre-press systems. Conversion from RGB to CMYK can slightly change colours and they may appear different from what is seen on screen.
Colour Matching :
Various conditions affect colours printed by the CMYK Processes and for this reason GT Print Australia Pty Ltd will not be held responsible for any reprint as a result of colour fluctuations and variations.
We reserve the right to print any print job on offset or digital presses. Please note colour reproduction can vary between offset and digital presses due to the nature of Digital dry inks and offset wet inks.
Paper :
Paper is a natural product that can vary from batch to batch. From time to time certain paper stocks may be unavailable. Our paper is sourced from many paper mills worldwide, a variation of up to 7% in thickness and weight may occur from batch to batch. We reserve the right to substitute any paper with an equivalent paper type and weight without notice.
We do not recommend that coated papers be overprinted. As such, we cannot be held responsible for problems that may occur when overprinting on coated papers.
Folding of brochures and booklets:
Being made of fibre, paper can naturally crack on the folding line of a printing job. In certain circumstances such cracking is unavoidable. If this is an issue, we recommend avoiding heavy ink coverage in your design where the folding is to occur.
Please note, Due to automated folding systems there can be a folding and skew variance of +/- 2-3mm. Please take this into consideration when setting up artwork.
Delivery :
Deliveries must be made to a street address and cannot be made to a PO Box. Alternatively printing orders may be picked up from GT Print during normal business hours. Where we indicate “working days”, this refers to Monday to Friday between the hours of 8.30 am and 5 pm, and not weekends or public holidays.
For large orders, printing may be delivered on a pallet. If this occurs, you will require a fork lift to unload the delivery. If you do not have a forklift, additional charges may apply for hand unloading of pallets. Alternately, you can arrange to pick up the printing from the transport company’s nearest depot.
Where possible we will endeavour to include all additional delivery instructions on the shipping label or order packaging. Ultimately it is up to the discretion of each delivery driver (not GT Print Australia Pty Ltd) whether these instructions are followed. As such we cannot guarantee, and are not liable if additional delivery instructions are not followed by the transport company or the delivery driver.
If your printing is returned to the transport company’s depot for any reason (E.g. because a signature was not able to be obtained, because of an incorrect address, or because the delivery driver could not access your premises, etc…) you will have to pick up the goods at your expense from the transport company’s depot.
GT Print Australia Pty Ltd will not be liable for any charges or damages involved in delivering or re-delivering orders. All disputes involving the inability to obtain a signature or the inability to access or locate the delivery address will need to be taken up directly with the transport company.
Although we do offer estimated delivery times, unfortunately we cannot guarantee delivery times or be held responsible for any delays including equipment breakdown or delays by our nominated transport company.
If you choose to sign for your delivery, someone must be at the delivery address from 8.30am – 5.00pm, Monday to Friday.
In the event of your printing becoming lost during transit, the courier company will do a thorough search and investigation. On confirmation of the goods being lost, GT Print Australia Pty Ltd will re-print and dispatch your printing (a refund will not be possible).
In the event of transport damage, please supply GT Print Australia Pty Ltd. with photographic evidence. On receipt and confirmation that the printing was damaged during transit, a re-print will occur (a refund will not be possible). Printing which is signed as received in good order and condition will not be considered damaged and will not be eligible for a re-print.
Miscellaneous :
The Trade Practices Act 1974 (the Act) does not give anyone an absolute right to be supplied, whatever the circumstances. There is no automatic right to be supplied and there is no legal obligation on us to justify its decision to refuse supply.
Neither GT Print Australia Pty Ltd nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, and any other website linked to this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.
Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of all programs and files on this website, and you release GT Print Australia Pty Ltd nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns entirely from all responsibility or liability for any consequences of or arising out of your use of this website or any website linked to this website.
Neither GT Print Australia Pty Ltd nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of jobs that are delayed either from within our production facility or by any third party provider and will not be held liable for any loss of earnings or any legal action taken as a result of a delay in production or delivery.
Printing Errors :
In the event of a printing error any queries regarding printing or finishing errors must be made within 5 working days of receipt of goods and printed samples of errors MUST be returned no later than 10 working days from receipt of goods. Claims after this time frame cannot be submitted under any circumstances. Under no circumstances will a refund be given, only re-printing is possible. If the problem is a result of incorrect artwork the client will be responsible for the reprinting and any associated costs.
If we confirm that the error is clearly identified as a printing or finishing error, all steps will be taken to rectify or re-print the job.
Terms and Conditions and prices are subject to change without notice.